Our Success Stories: Client Case Studies
Explore how RBH has partnered with businesses across various industries to solve complex challenges and achieve remarkable results. Each case study highlights our approach, solutions, and the tangible impact delivered.
E-commerce Customer Service Transformation
Client: Leading Online Fashion Retailer
Industry: Online Fashion Retail & E-commerce
Problem: High call volumes and inconsistent customer support led to negative reviews and churn.
Solution: Implemented AHLAN Contact Center Suite with AI-powered chatbots for FAQs, advanced call routing, and comprehensive agent training.
Results: 30% reduction in support tickets, 20% increase in customer satisfaction (CSAT), and 15% improvement in first-call resolution.
View DetailsManufacturing Operations Digitalization
Client: Regional Industrial Manufacturer
Industry: Heavy Manufacturing Industry
Problem: Outdated manual processes caused inefficiencies and lack of real-time production data.
Solution: Developed a custom IoT-enabled production monitoring system and integrated it with a new ERP, providing real-time insights and automated reporting.
Results: 18% increase in production efficiency, 10% reduction in waste, and improved decision-making with accurate data.
View DetailsFinancial Services Cloud Migration
Client: Mid-sized Investment Firm
Industry: Investment Banking & Financial Services
Problem: Legacy infrastructure was costly, insecure, and couldn't support rapid data processing for analytics.
Solution: Executed a secure, phased migration of all core systems and data to a private cloud environment, including enhanced cybersecurity protocols.
Results: 25% reduction in IT overhead, improved data security posture, and enabled real-time financial analytics, leading to faster market response.
View DetailsHealthcare HR Optimization
Client: Private Hospital Group
Industry: Private Healthcare Sector
Problem: Complex payroll and compliance issues for a large, diverse medical staff, leading to administrative burden.
Solution: Provided comprehensive HR outsourcing, including specialized payroll for healthcare, compliance management, and talent acquisition for medical professionals.
Results: 40% reduction in HR administrative costs, full compliance with healthcare labor laws, and improved efficiency in staff onboarding.
View DetailsRetail Inventory Optimization
Client: Large Retail Chain
Industry: Multi-Branch Retail Operations
Problem: Manual inventory tracking led to frequent stockouts, overstocking, and significant revenue loss.
Solution: Implemented RBH Order Management Platform with real-time inventory synchronization, automated reordering, and demand forecasting.
Results: 25% reduction in inventory discrepancies, 18% increase in stock availability, and 10% decrease in carrying costs.
View DetailsGovernment HR Digitalization
Client: Government Ministry
Industry: Government & Public Services
Problem: Outdated, paper-based HR processes resulted in slow operations, data errors, and low employee satisfaction.
Solution: Designed and implemented a custom HR portal, digitalizing employee records, leave management, and performance reviews, coupled with HR advisory services.
Results: 50% faster HR operations, 90% reduction in paper usage, and significantly improved data accuracy and employee self-service capabilities.
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